More from Maura Lerner in the Star Tribune, on the bill collecting tactics deployed by Accretive Health at Fairview Hospital:
"In October 2010, an Accretive manager named Sam Moen, the son of a
prominent Fairview physician, offered to dress up as KFC mascot Colonel
Sanders or Waldo, the popular children's book character, if employees on
one unit surpassed a collections goal of $8,000 for the week. When they
succeeded, he allowed the staff to vote on which costume he would wear."
And also this internal e-mail from a collector at Accretive's Kalamazoo office, on his tactics:
"I make the deadbeats feel like s---, talk nicely to women who sound
education/have money, and am firm with dumb f----. If they say something
stupid, I make sure they know they've said something stupid."